Clerk R12 - Client Service Representative

Apply your excellent customer service skills in this unique administrative opportunity

The Ministry of Water, Lands and Resource Stewardship works collaboratively with ministries involved in the management of natural resources to coordinate people and resources to provide exceptional service to the public. The Ministry assists clients through its FrontCounter BC service counters, which simplifies the process for citizens and natural resource businesses who are seeking information or authorizations to utilize crown natural resources.

The Client Service Representative provides client services and financial/resource administration services for FrontCounter BC and ministry regional operations. Specifically, service is delivered to clients of the provincial government who require support in exploring opportunities and applying for access to crown resources (e.g. Lands, Water, Forests, Mines, Parks, Fish/Wildlife, etc.). This front-line service is based on broad and in-depth knowledge of natural resource agencies and other agencies’ legislation, regulations, policies and procedures. Training and knowledge is required to complete in-depth FrontCounter BC services in all natural resource subject areas.

Job Requirements:

• Grade 12 graduation or equivalent GED
• A minimum 2 years clerical or administration experience in a formal business environment, including all of the following;
  • Providing client/customer service to a diverse range of individuals, organizations, and industries;
  • Word processing, creating spreadsheets and working with standard computer applications (e.g., Word, Excel, PowerPoint and Outlook);
  • Providing client service in confrontational or highly sensitive situations;
  • Providing excellent written and oral communication to a variety of clients/customers in complex situations.
  • Multi-tasking, often in demanding and fast paced environments.

Preference may be given to applicants with:

• Experience working in a natural resource management field.
• Experience working in a highly regulated or policy/legislation governed environment.
• Experience using a variety of client/server database applications.

PROVISOS

• Must possess a valid British Columbia Class 5 Driver’s License
• Must be willing to travel occasionally, for varying lengths of time.
• Ability to lift and carry boxes/mailbags weighing up to 20 pounds, for distances of up to 10 feet, and to manipulate them from heights which may require the use of a foot stool.

For questions regarding this position, please contact Aline.Strasdin@gov.bc.ca.

About this Position:
An eligibility list may be established for future temporary and/or permanent opportunities.
The recruitment process for this competition may take place virtually.
Employees of the BC Public Service must be located in BC at the time of employment.
This position has full time on-site requirements.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will be required to answer a standard questionnaire.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.