Senior Business Analyst, Salesforce

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada, is looking for a Senior Business Analyst to join our Salesforce team. You will be working on medium and enterprise-class projects. In this role, you will be responsible for managing the functional scope for a portfolio of projects and own the following responsibilities:

• Conveying the vision of what the client wishes to build to the rest of the development team
• Defining and managing scope and requirements across the lifecycle of IT and Data Science projects
• Gathering and documenting requirements and user stories with the client and presenting for approval
• Assisting project leaders in the development of project plans and ensuring that all team members understand their assigned requirements
• Balancing the client and team needs on an ongoing basis
• Ensuring ongoing alignment of client requirements, project deliverables, and project scope
• Setting up, facilitating and documenting team and client meetings and workshops
• Contributing to client proposals and estimates
• Influencing and leading teams to success

How do we define success for your role?

• You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
• You are able to learn new industries quickly; clients describe you as positive, professional, and delivering high quality work
• You identify, recommend, and are focused on effective service delivery to your clients
• You share in an inclusive and engaging work environment that develops, retains & attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning and professional development including new certifications

Your experience and education

• 5+ years’ progressive experience in business analysis
• Experience working in a software and/or product development environment
• Experience producing requirements documentation, use cases, process flows and other related artifacts for software applications
• A solid grasp of agile and waterfall project management basics in an SDLC (software delivery life cycle) context
• Experience handling multiple concurrent projects
• Communication - demonstrates a high level of effectiveness both written and verbal
• Proven ability to meet commitments, meet timelines and deliver
• Accepts accountability for actions and understands the business impact of decisions made
• Ability to work independently, manage change and work well under pressure
• Proven ability to apply initiative and creativity when approaching challenges
• High personal standards and commitment to quality
• Deep business knowledge and understanding of typical business problems
• Salesforce certification and experience considered an asset
• Agile project management experience considered an asset

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2024. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

Our firm is committed to providing an environment where you can be successful in the following ways:

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.

• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.

• We support your achievement of personal goals outside of the office and making an impact on your community.

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.