Bilingual (French and English) Client Advisor

Rsum du travailDescription du posteWhat is the opportunity?Looking to enhance your customer service, communication, and financial services experience? Look no further.As a Client Support Advisor, you will be responsible for delivering exceptional customer service in resolving client inquiries by educating the client and determining the root cause of the issue with Cash Management products and services. Not only will you be positively impacting clients and coworkers through your support and guidance, but you will also be joining a team with a strong focus on career development and learning. If you thrive in a fast-paced environment and are interested in joining one of Canadas top employers, then this role is for you!What will you do?Responsible for providing 1st level telephone support relating to technical issues, navigational issues, and problem resolution to clients using all RBC Cash Management applicationsAct as a 2nd level of support for clients using Pay Employee Vendor via Royal Direct relating to token issues and payment investigationsEscalate complex and/or unresolved issues to the appropriate next level of escalationDocument all activities to ensure that the clients history is accurate for escalations and trendingParticipate in creating/maintaining a positive team environment where team members give each other support, and promote good morale and cooperation. Responsible for ongoing personal development and information sharingWhat do you need to succeed?Must-have:Shift flexibility 7:30 AM to 9 PM ESTExceptional written and oral communication skills in French and EnglishCustomer Service experience in a banking or call center environmentStrong knowledge of various computer applications combined with the ability to learn new complex systemsAnalytical thinker with a knack for problem-solvingWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing teamFlexible work/life balance optionsOpportunities to build close relationships with clientsAccess to a variety of job opportunities across business and geographiesComptences professionnellesAdaptabilit, Ax sur les dtails, Communication, Gestion des relations interpersonnelles, Gestion du temps, Group Problem Solving, Livraison oprationnelle, Prise de dcision, Service la clientleDtails supplmentaires de lemploiAdresse :180 WELLINGTON ST W:TORONTOVille :TORONTOPays :CanadaNombre dheures de travail par semaine:37.5Type demploi:temps pleinSecteur dactivit:Technologie et exploitationType de fonction:RgulierType dchelle salariale :SalariDate daffichage :2024-04-25Date limite des candidatures :2024-05-20Inclusion et quit en matire demploi RBC, nous favorisons la diversit et linclusion pour stimuler linnovation et la croissance. Nous nous engageons btir des quipes inclusives et un milieu de travail quitable pour que nos employs puissent tre entirement eux-mmes au travail. Nous agissons contre les ingalits et les biais systmiques afin de soutenir notre clientle, nos collectivits et notre effectif diversifis.Nous veillons galement aux questions daccessibilit pour nos employs ventuels ayant des capacits diffrentes. Veuillez communiquer avec nous si vous avez besoin damnagements pendant le processus de recrutement.Joignez-vous notre communaut de talentsTenez-vous au courant des formidables perspectives de carrire offertes RBC. Inscrivez-vous et recevez des renseignements sur les plus rcentes offres demploi et les activits de recrutement qui vous intressent, de mme que des conseils en matire de gestion de carrire.Repoussez vos limites et btissez un nouvel avenir RBC. Dcouvrez comment nous mettons notre passion et notre motivation au service du bien-tre des clients et des collectivits jobs.rbc.com.