Branch Operations Manager

Job SummaryJob DescriptionWhat is the opportunity?The RBC Dominion Securities Management Team located in Ottawa Preston is looking for a Branch Operations Manager to join their dynamic leadership team! The Branch Operations Manager is a key leadership role in the branch working closely with Brach Director and responsible for leading Associates team, working with Investment Advisor Teams to ensure they have right talent and skill set to support growth, collaborating with partners across RBC enterprise and work with community leaders to implement RBC DS strategic priorities. In addition to leading and coaching team of Associates and Assistants, managing client account activities and ensuring compliance standards are met, the Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.What will you do?Implement Branch Directors vision and ensure branch is efficiently and effectively managed.Developing and coaching Associates and AssistantsInstrumental in managing the daily HR, administrative operations of the branch including approval of incoming and outgoing daily transactions, verify and action request submitted by sales support staff, verify documentation and approve account openings, etc.As part of Leadership team organize community support events and staff events to support culture of collaboration, growth and learningAssist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.Ensure compliance and internal control requirements are met.What do you need to succeed?Must HaveExperience coaching, managing, and developing employees, ideally within a customer focused environmentBusiness acumen and proven ability to lead successfully diverse teamsSales experience and deep understanding on how to coach to high performing culture.Excellent time management and problem solving skillsExceptional written and verbal communication skillsA professional approach to all situations to create a positive working environmentAbility to complete duties independently seeking out own answers and solutionsNice to HaveKnowledge of RBC Dominion Securities systems and procedures, an assetExperience in the securities industry is an assetCompletion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH), or willingness to complete within 6-8 monthsWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesJob SkillsAdditional Job DetailsAddress:333 PRESTON ST:OTTAWACity:OTTAWACountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Wealth ManagementJob Type:RegularPay Type:SalariedPosted Date:2023-12-08Application Deadline:2024-05-10Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.