Trainer - Sr Technical Support Specialist

pbuJob Description/u/b/pp/pdivh1/h1h1Company Information/h1/divp/ppbAbout Thermo Fisher Scientific/b/ppThermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands - Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services - we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services./ppFor more information, please visit a href="http://www.thermofisher.com" target="_blank"www.thermofisher.com/a./pp/pdivh1Job Description/h1/divp/ppbJob Title: Sr. Technical Support Specialist/b/ppReports To: Manager, Product Release/ppGroup/Division: AIG/CMD/ppCareer Band: 7/ppJob Track: Professional/ppPosition Location: Burlington/Remote/ppNumber of Direct Reports: N/A/ppDay/Shift (if applicable): N/A/ppRelocation (if applicable): N/A/pp/pp/pp/ph2Position Summary:/h2pIn Lab Automation, we are responsible for developing and delivering training for our hardware and software products, both internally and externally. /ph2Key Responsibilities:/h2pTrain lab software in Customers environments. Deliver end-user training, through our modules and implement guidance through evaluation after each module./ppDevelop and maintain user training material for trainer-delivered hardware and software products./pp/ppEstablish relationships with Project Managers to prioritize, develop and maintain training delivery schedule./pp/ppDevelop high quality, effective customer self-training resources for hardware and software products./pp/ppGather appropriate content for user documentation through interviews and interaction with other project team members and domain experts./ppUpdate existing documentation when needed for corrections, changes in company information, regulatory requirements, obsolescence, etc./pp/ppContent development for online training (eLearning)./pp/ppComplete user materials in compliance with Thermo Fisher Scientific branding and design guidelines./pp/ppPropose process improvements for developing, releasing and delivering user product training materials./pp/ppEffectively commercialize the Production portfolio and services, working closely with and providing support to the Commercial organization. Develop and implement effective training, promotional and collateral, which drives execution of the portfolio and commercial strategies and achieves AOP sales plans./pp/ppPerform other duties as required within authorized compliance./pp/ppThe ability to adjust to different training delivery times as per time zone./ph2Decision Making Authority/h2pCreate and maintain training-related documents in accordance with the product development process and department procedures./ppAssess the readiness for release of training material./ppPropose product, procedure, and process improvements to departmental management./ph2Specific Scope Data/h2pNo input to revenue targets, departmental budgets, supervisory span./ph2Minimum Education and Experience Requirements/h2pEducation: Diploma or Bachelor’s degree in a Science or Engineering field/pp3 years of proven experience within a science environment/ph2Minimum Requirements/Qualifications:/h2pRequirements:/ppExcellent written and verbal communication skills, including presentation skills. Demonstrated ability to communicate clearly, succinctly, and effectively in person, over the phone, and in writing./pp/ppAbility to travel frequently up to 40% of the time in Canada, US, Europe and Asia./pp/ppAbility to breakdown a large task/concept into smaller tasks/ideas./pp/ppHighly proficient with MS Word and PowerPoint./pp/ppIntermediate-level MS Windows knowledge./ppBasic MS Excel knowledge./ppGood digital literacy and ability to learn appropriate software./ppAbility to work collaboratively in a project team environment./ppAbility to quickly learn and operate scientific instrumentation./ppDemonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation and Involvement./ppProject Management planning and knowledge./ph2Desired Capabilities:/h2pRobotics or automation knowledge./ppInterest in or knowledge of scientific concepts, subjects, or instrumentation./ppAbility to communicate verbally and in writing, using in English./pp/ppbInteraction with Other Employees (level of contact, purpose and frequency)/b/ppThis position requires extensive contact with outside customers. Internal contacts are required both within and between departments including marketing, applications, technical publications, operations, customer support and service. Interpersonal skills must be sufficient to potentially negotiate problem resolution throughout the site and under the direction of a manager or lead, externally with customers. Communication skills must be sufficient to compose training material, deliver high quality training and communicate status information optimally to team members, project managers, and departmental managers./pp/p