Description
The SAP S4 CoE’s mandate is to deliver and/or manage the delivery of SAP services for BRPs SAP S4 solution to be thought leaders in the SAP S4 domain, to support the solution, to resolve incidents, to implement enhancements, and to support project delivery while also protecting the integrity of the solution.
This role is intended to define and operate the go forward operating model for the SAP S4 CoE and identify the supporting processes, tools, reporting and people that will be required to deliver on that operating model. Although you do not need to be an SAP expert, you must be a service delivery thought leader and have a track record of empowering teams to deliver excellent services and support!
YOU'LL HAVE THE OPPORTUNITY TO:
Leadership:
- Work with stakeholders to clearly articulate SAP S4 CoE service offerings.
- Define the processes with roles and responsibilities required to deliver the SAP S4 CoE service offerings.
- Define the integration points and governance model/cadence needed to effectively deliver the SAP S4 CoE service offerings.
- Define and implement the metrics/reporting that will be used to measure and improve the SAP S4 CoE service delivery.
- Identify and monitor stakeholder needs and identify new service offerings as required.
- Continuously improve the team and stakeholder perception of the team.
Service Delivery:
- Track/report on Service delivery versus committed ETAs for the SAP S/4 CoE partner Ecosystem (e.g., TCS, CGI, etc.).
- Work with the business and IT business partners to prioritize and manage service delivery (e.g., defects, enhancements, projects, etc.) for the SAP S4 CoE and its partners.
- Manage the partner ecosystem hours against available budget.
- Work with the finance team to keep the SAP S4 CoE operating within the available budget.
- Work with the compliance team to keep CoE operations team aligned and executing with all BRP compliance guidelines and timelines.
Resourcing:
- Process the onboarding and offboarding of resources.
- Monitor and report on contractor expiry and renewals.
Reporting:
- Identify and report on all the key measures needed to manage the SAP S4 CoE as well as to provide team clients/stakeholders with an accurate view of team performance/service delivery.
YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:
- A Bachelor's degree in a related field such as information technology or business.
- Strong analytical and problem-solving abilities.
- Excellent communications and collaboration skills.
- Experience managing Teams in a matrix organization.
- Experience operating a software support organization.
- Experience managing professional services contracts and contractors.
- Experience/understanding of the requirements of IT controls/compliance is desirable.
- Experience with ITIL/ITSM is beneficial.
- The ability to communicate in English is a requirement to work with international business partners.
ACKNOWLEDGING THE POWER OF DIVERSITY
BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!
For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.
AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.
Let’s start with a strong foundation - You want it, we have it:
- Annual bonus: we work hard, and we know it. This yearly thank you is our way to fuel your dreams.
- Generous paid time away: winding down is as important as creating the future of recreational products.
- Pension plan: we want to make sure you’ll enjoy retirement; we’ve got you covered.
- Collective saving opportunities: being part of BRP allows you to tap into the strength of our saving programs.
- Industry leading healthcare: fully paid by BRP, this program is here for you, whatever happens, so you can focus on what matters.
What about some feel good extras:
- Flexible work schedule: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you.
- Summer schedule: time flies at BRP, so we hit pause to enjoy it.
- Holiday season shutdown: between Christmas and New Year’s, we close our facilities and refill on good times.
- Educational resources: you love what you do, and we get you resources to stay cutting-edge, so we all win together.
- Discount on BRP products: what we build is amazing, freeing, revolutionary, and you're first in line for the experience.
WELCOME TO BRP
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 23,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.
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