Excel Specialist (Excel skills)

About CompugenCompugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate, and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.Contract Management Specialist - Product Support Services We are searching for an exceptional Contract Management Specialist to support current processes and systems, but also improving automation and proactive reporting. Your success will play an integral role in building relationships with internal departments to make improvements on downstream issues. This position will report to the Manager, Process Optimization. This role requires cross functional relationships with internal departments such as Sales, Delivery Managers, Field Service Analysts, and Field Service Coordinators.Join a team that is invested in your future, who provides training, coaching, and career path development. Your voice matters and we want to hear it. Our team works together to test new ideas before we go all in. If you are someone who gets things done, self-motivated, is curious, and coachable, come make Compugen the place to learn, grow, and accelerate your career.How you’ll make a huge impact here - and in your career: Extend / Fix / Create customer contractsRespond to inquiries for customer contracts and TSV’sReconcile customer equipmentReconcile customer address databaseProactively monitor customer contracts for pending expiration and escalate where requiredCreate / Maintain customer profiles in JD Edwards and Sharepoint OnlineInvestigate, troubleshoot, fix, report, and coach, issues related to contracts and equipmentRespond to emails within SLADiscover processes that can be automatedOther duties as assigned Skills and qualifications, you’ll bring: Advanced knowledge of JD EdwardsAdvanced knowledge of ExcelIntermediate knowledge of Sharepoint OnlineAble to decipher emails/requests and predict problems without them being expressly statedAble to take complex data and present/explain it in simple termsExcellent written and verbal communication is a mustMust be self-motivated and able to work with minimal supervision What you’ll love about us: Every day, over 1500 dedicated employees across Canada focus on providing exceptional customer service and support experiences to private and public sector organizations. Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting innovative IT solutions that delight thousands of customers.We value and celebrate the diversity of our team and welcome applications from racially visible persons, Indigenous peoples and persons of the LGBTQ+ community.Most importantly, we love to work hard, and we love to have fun. We’re in it to win it.Equity Statement Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.#LI-RB1