Jr. Product Owner, WMC Client Onboarding

Job SummaryMain source of product and initiative knowledge across Client Onboarding, Account Maintenance, eSign, IPS, and other features. Gather requirements, prioritize backlog and conduct project management activities for production support including troubleshooting and escalation management.Job DescriptionAs Jr. Product Owner, you will manage and support the Client Onboarding (COB) capability and initiatives for Wealth Management Canada (WMC). You will support a variety of projects, working with various WMC business groups. This role fills an important function in supporting the front office with issues management, escalations, and prioritization of production support fixes. What will you do?Communicate and prioritize issues impacting the front office and refine a backlog of fixes. Ensure that the Product Backlog is visible, transparent, and clear to all stakeholders. Collaborate with front office staff, technology, production support, operations, and other business functional groups to gather requirementsHelp drive adoption of new tools, features and provide troubleshooting support. Occasionally support after hours testingMust HaveMinimum 2 years WMC domain knowledge with account opening and documentation processes (Dominion Securities or PH&N IC)Strong communications skills, both written and verbal and willingness to deliver presentations.Excellent collaborator and stakeholder management experienceNote: Position is available anywhere in Canada with a preference for Toronto (GTA), British Columbia, or Alberta. Job SkillsAgile Methodology, Critical Thinking, Decision Making, Defining Problems, Group Problem Solving, Interpersonal Relationship Management, Large Group Presentations, Prioritization, Problem Investigation, Problem Resolution, Project Management, Requirements Analysis, Taking Initiative, TeamworkAdditional Job DetailsAddress:RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:TORONTOCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Wealth ManagementJob Type:RegularPay Type:SalariedPosted Date:2024-05-01Application Deadline:2024-05-18Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.