Specialist, Sales and Dealer Services

• English
• Français (CA)

Please note that:

• Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis.
• We require all our head office associates to be proficient in French, spoken and written.

At RONA, over 22,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 425 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA, Réno-Dépôt, and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match

Our expectations

Under the supervision of the Manager, Sales and Dealer Services, the Sales and Dealer Services, Specialist will support all projects, initiatives and programs that support the network of affiliated dealers, as well as the various events intended for them. He/she will ensure that processes and various communication and training platforms are maintained and improved.

Your role

• Maintain and improve the various communication and training platforms (weekly plan, zone, Workday Learning)
• Evaluate the various communication processes and recommend improvements.
• Help coordinate various events for the affiliated dealers’ division, such as RONA Connexia
• Participate in various special projects, including strategic alignments for the affiliate dealer’s division.
• Work in collaboration with corporate, merchandising and our in-store teams to ensure that the affiliate network is properly integrated into the various promotional and merchandising activities and strategies, and that these are communicated to the affiliate network.
• Work in close collaboration with the various departments of the organization to coordinate the initiatives put forward in the network and to improve the satisfaction of dealers and customers.
• Promote and integrate with our dealers the various programs available to them, including the company's charity campaigns.

The qualifications we are looking for

• 3 to 5 years' relevant experience
• Demonstrate initiative and attention to details
• Strong ability to adapt to change
• Ability to manage tight deadlines
• Focus on results, process optimization and customer experience
• Ability to identify problems, make recommendations and implement corrective strategies
• Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis.
• We require all our head office associates to be proficient in French, spoken and written.

By joining the RONA family, you’ll enjoy many benefits, such as:

• A fitness centre, sports activities, and showers
• A childcare centre that can accommodate up to 78 children
• A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
• Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
• Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
• Electric car charging stations
• Career growth opportunities within the company
• An inclusive and safe working environment
• Promotion of work-life balance
• An employer that’s involved in the community
• And much more!

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.