3 Senior Trainer/Facilitators to design and implement learning solutions for an accounting and dispatch back-office operations implementation (D365 FSCM)

Our large retail client is seeking 3 Senior Trainer/Facilitators to design and implement learning solutions for an accounting and dispatch back-office operations implementation (D365 FSCM) to start start ASAP for 6 months contract.

One role will start off and stay on as a trainer/facilitator. Two of the three will start off as purely instructional design roles and then transition into a trainer/facilitator after much of the instructional design content is authored.

Location: Must live in or near Calgary willing to come into the office full time (5 days/week).

Must-Have

• 8+ years training, facilitation, and instructional design work experience utilizing knowledge of adult education principles, learning and development concepts and facilitation techniques (e.g. roles in training, facilitation, instructional design)
• 3+ years supporting ERP/software app project implementation and delivery (ideally as a technical trainer/facilitator)
• Finance and/or SCM experience in an ERP/ back-office operations business system (e.g. Dynamics D365, SAP)
• Proficiency in use of any virtual collaboration platform (ie. Teams, Adobe Connect, Webex)
• Experience training a non-technical audience
• Strong technical writing skills

Nice to Have:

• Experience in the Retail/Wholesale business domain
• Post-secondary qualification or industry specific designations in Education, Instructional Design, Finance, or IT.
• Knowledge of Microsoft D365 F&O and SCM.
• Knowledge of finance accounting and/or dispatching back-office operations
• Experience with LMS, including SCORM compliance and content publishing

Key Accountabilities

Training/Facilitation Accountabilities:

• Support end user learning content development as per the plan
• Develop facilitator documentation
• Deliver approved curriculum and training content to non-technical learners on the functionality and use of MS D365 application in Virtual-instructor-led-training (VILT) format
• Evaluate and enhance the delivery of training based on learner evaluations and feedback
• Contribute to improvements of training materials in collaboration with instructional designers/L&D Lead
• Update facilitator documentation, learner engagement activities and presentations as required

Instructional Design Accountabilities:

• Collaborate with L&D Lead to support revision of existing content and creation of net new instructions.
• Assess prebuilt content for flow and readability, rewrite instructions, and restructure learning objectives as needed.
• Develop relevant assessments and evaluations.
• Utilize industry-standard authoring tools to minimize the learning curve and onboarding efforts

Note: Contractors to provide own laptop.