Intermediate Content Designer with Digital banking experience working on product pages/consumer facing - BNSJP00033896

Content Design

Location Address: Hybrid - 333 King Street E - 2 days/month on ad hoc basis for big meetings - open to fully remote candidates

Contract Duration: ASAP to 12/31/2024

Story Behind the Need

Business group: Digital Product, Discovery, and Onboarding - this person would be joining commerce content design team - writes accessible content that speaks to customers, not at them. With an inclusive, plain-language approach, the team cuts through complexity to build trust and promote financial well-being.

Project: General work with content design team in commerce - BAU - working on product pages, consumer facing (not in authentication)

As a Content Designer, you will greatly influence the content design of digital experiences that touch millions of Banking customers every day. Your knowledge and expertise on digital project teams will ensure content and design meet business objectives and user needs, creating great user experiences. Role involves content strategy / content audit.

Responsibilities:

Plan, write, edit, and improve content for a variety of web and mobile products, making them easier to use

• Write clear, consistent, and concise user-interface content, such as help articles, in-app notifications, release notes, and error messages, ensuring the tone and writing style express and elevate the brand voice

• Partner with designers, researchers, product managers, developers, and business lines to define content requirements and deliver compelling experiences

• Participate in design reviews and collaborate with product managers and designers on content strategy, concepts, navigation, and storytelling

• Plan ahead for upcoming deliverables; identify key stakeholders/considerations early and deliver high quality results

• Understand the needs of our customer and synthesize research outcomes into viable content and communication experiences

• Leverage communication channels to build relationships, inspire confidence, and influence decisions with your key stakeholders

• Analyse and interpret data effectively to inform decision making processes and build a solid understanding of customer pain points, needs, and expectations

Must Have Skills:

1) 5+ years of content writing experience

2) 5+ years of content strategy experience

3) 2-3 years’ experience with data and analytics

4) Demonstrated interest in finance

Nice-To-Have Skills:

1) UX Writing / content design experience

2) Experience using Figma

3) Accessibility experience

4) Experience as content designer in finance industry

Education:

Bachelor’s degree or equivalent experience - preferred fields: design, communication, journalism, media

SEO certification an asset